The trainer behind TIA
Nguyễn Phương Anh Tú
Nguyen Phuong Anh Tu · Alex Dev · Ho Chi Minh City
AI Engineer at CloudGO. Nguyễn Phương Anh Tú, Admin of 8 Sync, researches, trains and releases the TIA model family.
- CloudPro CRM
- owns AI feature delivery on a CRM used by 2,500+ businesses
- Teaching
- 1,000+ students taught across Python, Web, AI/ML and software engineering
- Research
- two peer-reviewed papers in the JTE journal, as first author
- NVIDIA Inception
- member since August 2026, as founder of 8 Sync
Why the TIA model family exists
At CloudGO, Tu owns the AI side of CloudPro CRM: lead scoring, customer segmentation, sentiment on emails and calls, churn prediction, and 24/7 LLM chatbots. Most of that work is typed questions: yes or no, pick one label, give a score.
TIA is a model family trained and released by Nguyễn Phương Anh Tú, Admin of 8 Sync. It reads the input and returns a probability distribution over the supplied options, instead of free text you have to parse. TIA 1.0 was released on Sep 28, 2026.
- Is this customer about to churn?yes/no
- Which segment does this lead belong to?pick one
- How positive is this email?score
- Should this call go to a human agent?yes/no
Illustrative question types, not CloudGO data.
The path so far
- 09/2021Starts teaching programming at Fullhousedev and builds fullhousedev.vn. By 06/2025, 1,000+ students trained.
- 01/2023Software Developer at Minh Khang Mechatronics: industrial-automation software, HMI and real-time control loops.
- 01/2024Founds 8 Sync Dev, teaching programming and AI on YouTube (Dev8Sync) and TikTok (@8syncdev).
- 2024First JTE paper: a code evaluation system based on abstract syntax trees (AST).
- 2025Second JTE paper: deep-learning sentiment prediction for e-learning systems.
- 06/2025Engineer degree in Information Technology, International Faculty, HCMUTE; thesis scored 10/10, the highest in the cohort.
- 02/2026AI Engineer at CloudGO, owning AI features across CloudPro CRM.
- 08/20268 Sync is accepted into NVIDIA Inception.
- Sep 28, 20268 Sync releases TIA 1.0.
CRM AI, at real scale
At CloudGO, Tu owns AI feature delivery across CloudPro CRM, a platform used by 2,500+ businesses.
- Lead scoring, customer segmentation, churn prediction and revenue forecasting.
- Sentiment analysis on emails and call transcripts.
- A 24/7 LLM chatbot for the customer-service module, cutting first-response time.
- RAG pipelines wiring CRM data (PostgreSQL) into LLMs for next-best-action.
- AI across Zalo, Facebook, call-center and ERP/HRM/POS/WMS channels.
Papers
Two peer-reviewed papers in the Journal of Technical Education Science (JTE), both with Tu as first author.
- Sentiment Prediction Based on Deep Learning for Intelligent E-Learning SystemsNguyen, Anh-Tu Phuong; Duong, Duc-Khai; Hoang, Van-Dung. Journal of Technical Education Science (JTE), 2025.doi:10.54644/jte.2025.1661
- Development of Code Evaluation System based on Abstract Syntax TreeNguyen, Anh-Tu Phuong; Hoang, Van-Dung. Journal of Technical Education Science (JTE), 2024.doi:10.54644/jte.2024.1514
Other projects
- ZUS AI IDE
- A desktop AI IDE with an autonomous coding agent, built on Tauri 2 and Rust; a 22.3 MB installer, with the code index kept on-device.
- mind0
- Session-scoped memory for AI agents: compresses context and retrieves information within the current session, rather than acting as a central store for private user data.
- 8 Sync Coding
- An in-browser algorithm arena with 973 problems, AST-based auto-grading and an AI tutor that gives staged hints without leaking solutions.
Contact
Working on CRM AI, decision models, or using TIA in your product? Send an email or message on LinkedIn.
Elsewhere